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FAQs

Billing & Accounts
  1. How do I change my billing information?
  2. How will I be billed?
  3. What forms of payment do you accept?
  4. What if I have a question about a bill?
Content Management System
  1. How do I change my password to access the CMS?
  2. What if I want to upgrade my content management system?
  3. How is a content management system set up?
  4. What can I do with a content management system?
  5. What if I need support for my content management system?
  6. What kind of technical expertise is needed to use a content management system?
  7. Where can I find more helpful information and frequently asked questions?
  8. Where can I found out how many people visited my website?
  9. Whom do I contact if I experience any problems updating my site?
eCommerce
  1. Can eLink Design redesign an eCommerce website?
  2. Can eLink Design work with 3rd party shopping carts?
  3. Can I change the products, photos, prices, and descriptions in my shopping cart myself?
  4. Can I still invoice customers for online orders, and not take payment through the website?
  5. Do I have to re-enter all the products that I already have in my inventory software?
  6. What if I want eLink Design to enter the products for me?
  7. What is an eCommerce website?
  8. What kind of features come with eLink Design’s shopping cart?
  9. What kinds of payments can I accept through my eCommerce website?
General Information
  1. How can you develop my site when you are not in the same area of the country?
  2. I would like to have a website, but neither I nor my staff is very computer literate. Can I still participate?
Website Development
  1. How does the website design process work?
  2. How long does it take to construct a website?
  3. Is my website visible to the public while it’s being constructed?
  4. What is the first step in getting a website designed?
Website Maintenance
  1. Can I maintain my new website myself?
  2. Do you have a rate for data entry, such as the addition of products to my shopping cart?
  3. What if I want eLink Design to make the updates for me?
  4. What is a maintenance contract?
  5. Will I be charged in months in which I do no website updates, if I don’t have a maintenance contract?

Billing & Accounts

1. How do I change my billing information? Top
  E-mail your changes to billing@elinkdesign.com, fax them to (859) 977-4239, or call (859) 422-9165 and hit "2” for sales.  
2. How will I be billed? Top
  Billing terms vary based on the products or services provided. For new projects, we generally receive a 50% deposit at the beginning and the remaining 50% at the time of completion of the project. You will receive an invoice for all services offered.

For website maintenance, you will receive an invoice around the 1st of the month for services provided in the previous month, which is due within 30 days. Domain names and SSL certificates are billed immediately after purchase and setup, and are due within 30 days.

 
3. What forms of payment do you accept? Top
  We accept checks, Visa, MasterCard, American Express, Discover, and e-checks for all services. To make a payment by credit card or e-check, call (859) 422-9165, and hit "2” for sales. To make a payment by check, mail your payment with a copy of your invoice to eLink Design, Inc., ATTN: Billing, 921 Beasley St., Suite 140, Lexington, KY, 40509. If you don’t have an invoice, write your domain name on the check memo line.  
4. What if I have a question about a bill? Top
  Please email billing@elinkdesign.com or call (859) 422-9165 x.2.  

Content Management System

1. How do I change my password to access the CMS? Top
  To the left side of the window on the menu click on the ‘Main Administration’ button. It then expands other options below that will include ‘Change Password’ which you can click. You will then be prompted to change your password.

 
2. What if I want to upgrade my content management system?
Top
  To upgrade any content management system, initially built by eLink Design or not, contact sales@elinkdesign.com or call (859) 422-9165, hit "2” for sales, and ask for a quote on upgrading your existing Content Management System.

 
3. How is a content management system set up? Top
  A database is constructed to store all your content, and a graphical interface is integrated to manage the content, while the front-end of your website is set up to display the content.  
4. What can I do with a content management system? Top
  Site Administrator, eLink Design’s Content Management System (CMS), allows any individual or business to manage the routine changes of text and graphics on their website, intranet or extranet without the knowledge of HTML or web programming. It is further integrated into catalog and order processing management for e-commerce sites, project management in Intranets, and countless other uses. The CMS is designed to be very user friendly and robust with powerful tools to design, build and manage web content.  
5. What if I need support for my content management system? Top
  Support is included for the lifetime of a content management system built by eLink Design.  Email support@elinkdesign.com, or call (859) 422-9165, and hit "3" for support.  
6. What kind of technical expertise is needed to use a content management system? Top
  Any individual with a working knowledge of software such as Microsoft Office® will be able to navigate and work in the Content Management System.  
7. Where can I find more helpful information and frequently asked questions? Top
  To the left side of the window on the menu click the ‘Help’ button. It then expands other options below which you can click on to view more helpful information in the user manual and frequently asked questions.  
8. Where can I found out how many people visited my website? Top
  To the left side of the window on the menu click on the ‘Main Administration’ button. It then expands other options below that will include ‘Web Statistics’ which you can click. This will display your website’s web statistics, which includes info on how many people visit your website, when they visit, and what pages they are viewing.  
9. Whom do I contact if I experience any problems updating my site? Top
  If you experience any problems updating your website through the CMS please call the eLink Design support number at 859-422-9165, hit "3" for support. You can also email support@elinkdesign.com.  

eCommerce

1. Can eLink Design redesign an eCommerce website? Top
  Yes. We can import your existing products, descriptions, photos and prices from nearly any shopping cart, and dump them into our custom-built shopping cart or a 3rd party shopping cart of your choosing.  
2. Can eLink Design work with 3rd party shopping carts? Top
  We can work with any shopping cart on the web, but as our own platform is highly reliable and robust in features, we recommend our own Catalog Module and overall CMS framework.  
3. Can I change the products, photos, prices, and descriptions in my shopping cart myself? Top
  Yes, through the content management system or 3rd party software we integrate.  
4. Can I still invoice customers for online orders, and not take payment through the website? Top
  Yes. We set you up to create logins and passwords for your existing customers, and can even take a data dump of your clients from your accounting software to instantly create thousands of accounts. Those customers will have the option to pay online or be invoiced at your billing or credit terms.  
5. Do I have to re-enter all the products that I already have in my inventory software? Top
  In most cases, no. We can usually take a data export with product names, descriptions, and prices. We are able to assist in creating this data export, as well.  
6. What if I want eLink Design to enter the products for me? Top
  Our data entry rate is $50/hr. We can provide an estimate at the outset of the project based on the number of products.  
7. What is an eCommerce website? Top
  Any website that accepts payment online for products or services is an e-commerce website.  
8. What kind of features come with eLink Design’s shopping cart? Top
  Customer accounts, payment processing through Authorize.net, color swatches, real-time inventory software integration, browsing by manufacturer or product category, real-time shipping calculations based on almost any shipping pricing methodology, to name a few.  
9. What kinds of payments can I accept through my eCommerce website? Top
  Our preferred payment processor vendor is Authorize.net. Through Authorize.net, you can accept payment by online check or credit cards. If you anticipate high single transaction amounts, we can set up ACH bank drafts directly with your bank, in most cases.

 

General Information

1. How can you develop my site when you are not in the same area of the country? Top
  The information we need and the communication required between eLink and your staff can all be done electronically. We use phones, faxes, email and U.S. mail very efficiently. Also, as we develop your site, you will have password protected access to an internet site where you can view it as it is being developed. That way, you can watch the development through each phase!  
2. I would like to have a website, but neither I nor my staff is very computer literate. Can I still participate? Top
  Absolutely. eLink’s role in building your website is to bridge the gap between what is required on the Internet side and what your business needs are. Your role is to provide information, which already exists in other documents or in your head, and to approve the look of the site. Our role is to take your information and restructure it so that is best represents your business.  

Website Development

1. How does the website design process work? Top
  The first step in website design through eLink Design is the gathering of content, such as your logo, text, pictures, and files for the website. All that is actually necessary to begin is your logo. We will come up with one or a few designs initially. If you like the designs, you can pick one or we can mix and match elements from multiple designs. Your satisfaction with the design is guaranteed on both custom and package websites, so we will come up with entirely new designs if you don’t like the initial one, and the cost to you will remain the same.



Once you have approved the home page layout, we will proceed to build the rest of the website. This usually entails setting up a content management system (CMS), as well as importing all your content into the CMS. Once all the pages have been built and tested, the website will go into final review. During the entire development process, you have access to view the work in progress website, and can request any changes or corrections to support@elinkdesign.com, or call (859) 422-9165, and hit "2” for support. A project manager will be assigned to your account, so that you only have one person to deal with during the development. If any problems arise, contact your salesperson you dealt with at the outset of the project.
 
2. How long does it take to construct a website? Top
  We have built entire websites in one week and turned them live, while others have taken up to a year. This answer obviously depends on the complexity and amount of pages in your website. A timetable is in every proposal, and we adhere strictly to them. The truth is that most delays actually occur because we don’t have all the text and content we need to turn the site live. If you have all the content and page ideas ready for your new website, it will be constructed very quickly.  
3. Is my website visible to the public while it’s being constructed? Top
  No. We only make the final product visible to the public. You will have web-based access to view the work in progress website during the entire development process, however.  
4. What is the first step in getting a website designed? Top
  We can walk you through the entire website design process. If you’re in Lexington, KY, we can meet in person at your offices or ours to determine your needs and options. Outside of Lexington, KY, contact sales@elinkdesign.com, request more information on our website, or call (859) 422-9165, and hit "1” for sales. We will arrange a phone conference to learn more about your business or organization and determine your website needs and options. We will then generate a custom proposal for your business or organization (Website packages are also currently available for the Service Industry and Equine Practitioners; read more on our website). Generally, we e-mail the proposal to you (we can fax it or mail it, as well), and call immediately afterward to go over it. Oftentimes, revisions to the proposal need to be made, which are made quickly. When everything is exactly how you want it, we will sign off on a contract, generally take a deposit payment, and gather your materials to begin the website design process.  

Website Maintenance

1. Can I maintain my new website myself? Top
  Yes. If you received a content management system with your website, you can make almost all relevant changes yourself, and we’re available to answer any questions you have with the system. Read the FAQ’s on our Content Management System for more information.  
2. Do you have a rate for data entry, such as the addition of products to my shopping cart? Top
  Yes, $50/hr.  
3. What if I want eLink Design to make the updates for me? Top
  Whether you have a content management system or not, we can make the changes to your website for you. Our standard website update rate is $105/hr. and billed in 15 minute increments. Updates that take less than 15 minutes in a particular month are not billed. Projects in excess of 5 hours are generally quoted in writing, and must be signed off on by the client. Major updates in excess of 30 hours, or for a client without established credit with eLink Design, will generally require a deposit payment of 50%.  
4. What is a maintenance contract? Top
  We sometimes set up a fixed rate for all types of website maintenance, and this is based on the expected volume of website updates, and is only set up at the request of the client. We believe it’s in our client’s best interest, as well as ours, to "meet in the middle” and only bill the time actually spent in a particular month updating your website.

 
5. Will I be charged in months in which I do no website updates, if I don’t have a maintenance contract? Top
  No. You will be billed for website hosting, however, as this is a requirement of any website in order for it to remain visible on the Internet.